FAQs

If you're not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

To help you find the ideal product, we offer several tools and resources:

• Search filters : Use the filters available on our site to refine your search by category, price, popularity, etc.
• Detailed Descriptions : Each product comes with a full description, including its features and benefits.
• Customer Reviews : Check out reviews and ratings from other customers to get an idea of ​​product quality.
• Customer Support : If you have any questions or need recommendations, please feel free to contact us through our contact page .

After placing your order, you will receive a confirmation email containing the following information:

• Order number : For future reference.
• Details of products ordered : List of items, quantities and prices.
• Shipping Address : Please check that the address is correct.
• Payment Method : Information on the payment method used.
• Delivery estimate : Expected time for receipt of your order.
• Delivery Tracking : Link or tracking number to track your package online.

If you do not receive this email within 24 hours , please check your spam folder or contact us directly.

To use a discount code or gift card when ordering:

1. Add the desired products to your cart.
2. Go to the shopping cart and click on “Order”.
3. Enter your discount code or gift card number in the field provided.
4. Apply the code by clicking "Apply".
5. Check the discount or credit applied to your order before finalizing payment.

Make sure your discount code or gift card is valid and has not expired. Invalid or already used codes will not be applied.

Products purchased on Gentlehush are for personal use only and are not to be resold. Any attempt to resell purchased products is a violation of our Terms of Use and may result in legal action.

You must be at least 18 years old to place an order on our site. By purchasing our products, you confirm that you are of legal age and capable of entering into a legal contract.

We offer several secure payment methods to pay for your orders:

• Credit/Debit Card : Visa, MasterCard, American Express.
• PayPal : For a fast and secure transaction.
• Bank Transfer : Available on request for high value orders.
• Other Methods : We plan to add more payment options in the future.

All transactions are secured with SSL encryption, ensuring the protection of your personal and financial data.

Payment is debited immediately after your order is validated. You will receive a payment confirmation by email once the transaction is successfully completed.

• Technical problem : A temporary interruption of service.
• Page not found : The page you are trying to access no longer exists or has been moved.
• Input error : Incorrect information when filling out the form.

What to do?

1. Please refresh the page and try again.
2. Check your internet connection .
3. Contact our customer support if the problem persists:
   Email : gentlehush01@gmail.com

Phone : [Phone number]

Currently, we mainly offer internal payment methods such as credit/debit cards and PayPal. We do not use external payment methods. Be wary of sites or services claiming to offer payments through Gentlehush but are not official, as they may be fraudulent.

The payment will appear on your bank statement as Zenify SRL (Gentlehush) . Make sure you recognize this to avoid confusion with unknown transactions.

At Gentlehush, we offer several delivery options to suit your needs:

• Standard Delivery : This is our main, reliable and economical delivery option, available in several European countries with variable costs depending on the weight and destination of your order.
• Free Shipping : For orders of €100.00 or more, shipping is free, regardless of destination.

Shipping Costs by Country and Weight

Shipping costs are determined based on the destination country and the total weight of your order. Here are the current rates:

Austria

• Free Shipping : Orders ≥ €100.00
• Standard Delivery :

0 g – 800 g: €17.78

800.01 g – 2,200 g: €25.58

2,200.01 g – 4,400 g: €31.83

4,400.01 g – 6,500 g: €40.40

6,500.01 g – 9,400 g: €49.73

9,400.01 g – 13,900 g: €69.01

≥ 13,900.01 g: Free Shipping

Belgium, Monaco, Luxembourg, Netherlands

• Free Shipping : Orders ≥ €100.00
• Standard Delivery :

0 g – 800 g: €14.16

800.01 g – 2,200 g: €20.39

2,200.01 g – 4,400 g: €25.38

4,400.01 g – 6,500 g: €32.20

6,500.01 g – 9,400 g: €39.65

9,400.01 g – 13,900 g: €55.83

≥ 13,900.01 g: Free Shipping

France

• Free Shipping : Orders ≥ €100.00
• Standard Delivery :

0 g – 2,400 g: €7.19

2,400.01 g – 4,400 g: €11.44

4,400.01 g – 6,500 g: €14.19

6,500.01 g – 9,400 g: €17.62

9,400.01 g – 13,900 g: €21.12

13,900.01 g – 19,000 g: €27.09

≥ 19,000.01 g: Free Shipping

Germany

• Free Shipping : Orders ≥ €100.00
• Standard Delivery :

0 g – 800 g: €13.25

800.01 g – 2,200 g: €19.39

2,200.01 g – 4,400 g: €24.23

4,400.01 g – 6,500 g: €31.30

6,500.01 g – 9,400 g: €38.76

9,400.01 g – 13,900 g: €54.91

≥ 13,900.01 g: Free Shipping

Spain, Portugal

• Free Shipping : Orders ≥ €100.00
• Standard Delivery :

0 g – 1,700 g: €4.93

1,700.01 g – 4,700 g: €6.69

4,700.01 g – 9,500 g: €10.68

9,500.01 g – 16,000 g: €11.45

≥ 16,000.01 g: Free Shipping

Swiss

• Free Shipping : Orders ≥ €100.00
• Standard Delivery :

0 g – 900 g: €19.56

900.01 g – 1,900 g: €22.56

1,900.01 g – 2,900 g: €28.46

2,900.01 g – 3,700 g: €34.36

3,700.01 g – 6,250 g: €56.40

6,250.01 g – 7,750 g: €72.54

7,750.01 g – 9,500 g: €94.06

9,500.01 g – 11,700 g: €103.13

≥ 11,700.01 g: Free Shipping

Note: Shipping costs are subject to change in the near future. We invite you to regularly check our site for updates.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your delivery using this number on the website of the chosen carrier (UPS, BPost, PostNL, DHL, etc.).

Steps to track your order:

1. Receive the confirmation email : After your order is shipped, you will receive an email with your tracking number.
2. Go to the carrier's website : Use the tracking number on the carrier's website to see the status of your delivery.
3. Track updates : You can track the progress of your package in real time until it is delivered.

If you are having difficulty tracking your order, please do not hesitate to contact us.

If your package was delivered to the wrong relay point, please follow these steps:

1. Contact the carrier : Use the tracking number to identify the carrier responsible for delivery and contact them directly to redirect your package to the correct relay point.
2. Let us know : Contact us directly from our contact form or send us an email at gentlehush01@gmail.com with your order number and details of the problem.
3. Further Assistance : Our customer support team will help you resolve the issue in coordination with the carrier.

To collect your package from a relay point, follow these steps:

1. Receive the delivery notice : The carrier will leave a delivery notice with instructions for collecting your package.
2. Identify the relay point : The delivery notice will indicate the relay point where your package was dropped off.
3. Go to the relay point : Bring a valid ID and the delivery notice to collect your package.
4. Tracking and Support : If you have any difficulty locating the relay point or retrieving your package, contact us for assistance.

There are several reasons why your package was delivered to a relay point despite the initial choice of home delivery:

• Absence at the time of delivery : If you were not present when delivery was attempted, the carrier left the package at a relay point.
• Incorrect or incomplete address : An incorrect delivery address may result in your package being redirected to a relay point.
• Unable to deliver : Certain logistical constraints may prevent home delivery, particularly in remote areas.
• Choice of carrier : Some carriers favor the relay point for reasons of efficiency.

What to do?

1. Check the delivery notice : Check the notice left by the carrier to find out the relay point where your package was dropped off.
2. Contact the carrier : Request a new home delivery attempt or redirection to another relay point.
3. Let us know : If the problem persists, contact our customer service for further assistance.

At Gentlehush, we value discretion in our deliveries. Here’s what you can expect:

• Neutral Packaging : Your products will be packaged in plain packages with no explicit mention of our store or the contents.
• Discretion : Our company name will not appear clearly on the shipping label, ensuring complete confidentiality.
• Protection : Packages are carefully packed to protect your products during transport.

Our goal is to ensure that your order arrives safely and discreetly, respecting your privacy.

Yes, as soon as your order is shipped you will receive a confirmation email containing the following information:

• Order number : For reference.
• Tracking number : To track the status of your delivery in real time.
• Product Details : List of items included in your order.
• Carrier : Name of the carrier responsible for delivery.

If you do not receive this email within 24 hours of confirming your order, please check your spam folder or contact us directly.

For heavy or large items, we use specialized carriers that can handle bulky packages safely. Here's how we do it:

1. Carrier Selection : We select carriers experienced in handling heavy or bulky packages to ensure smooth delivery.
2. Reinforced Packaging : Items are packaged in a reinforced manner to protect their integrity during transport.
3. Delivery Options : For particularly large orders, we can offer appointment delivery options to ensure the package is hand-delivered.

If your order includes heavy or bulky items, you will receive specific instructions during the delivery process.

Yes, we can merge multiple orders placed by the same customer to reduce shipping costs and optimize the logistics process. Here's how to do it:

1. Contact us : Before placing your orders, inform our customer service of your intention to merge deliveries.
2. Coordination : We will coordinate shipments to consolidate your orders into one package, when possible.
3. Confirmation : You will receive a confirmation of the order merger and the single delivery details.

Note: Merging of orders is subject to product availability and processing time compatibility.

Currently, all orders are delivered to your delivery address or to a relay point. We do not offer a collection service in store or at our warehouse. This allows us to guarantee the discretion and security of your products.

• Discretion : To respect your privacy, we favor direct delivery or a relay point rather than in-store collection.
• Logistics Optimization : Managing returns and deliveries across our carrier network is more efficient and cost-effective for our business and our customers.

We plan to potentially add pickup options in the future depending on demand and our logistical capabilities.

If you have not received your confirmation email, here are the steps to follow:

1. Check your spam or junk folder : Sometimes automated emails may be filtered by your email provider.
2. Please make sure you entered the correct email address when ordering. A small mistake can prevent the email from being received.
3. Please wait a few minutes : There may be a slight delay between placing the order and sending the confirmation email.
4. Contact our customer support : If after these checks you still have not received the email, please contact us:

Email : gentlehush01@gmail.com

Phone : [Phone number]

We will then check the status of your order and send you a copy of the confirmation email if necessary.

To ensure that your order has been confirmed, follow these steps:

1. Receive a confirmation email : After placing your order, you should receive a confirmation email at the address you provided. This email contains the details of your order, including the order number, products purchased, and delivery address.
2. Check your customer account : If you have created an account on our site, log in and view your order history. You will find all the information relating to your past and current orders.
3. Contact our customer support : If you have not received a confirmation email and you do not see your order in your customer account, contact us:

Email : gentlehush01@gmail.com

Phone : [Phone number]

We will ensure that your order has been registered and provide you with all the necessary information.

Tracking your order at Gentlehush is quick and easy. Here's how:

1. Receive a tracking email : As soon as your order is shipped, you will receive an email containing a tracking number and the name of the carrier.
2. Use the tracking number : Go to the website of the indicated carrier (e.g. BPost, PostNL, DHL) and enter your tracking number to see the current status of your delivery.
3. Access your customer account : Log in to your account on www.gentlehush.be and view your order history. There you will find tracking information for each of your orders.
4. Real-time Notifications : You can also enable notifications to receive real-time updates on the status of your delivery.

If you are having difficulty tracking your package, please contact our customer service for assistance.

If you made a mistake in your personal information or shipping address, here's what you can do:

1. Before shipping :

Contact us immediately : If you notice the error quickly, contact our customer service before your order is shipped.

Email : gentlehush01@gmail.com

Phone : [Phone number]

Changes : We will attempt to correct the information in our system prior to shipping.

2. After shipment :

Contact the carrier : If the order has already been shipped, contact the carrier with your tracking number to try to redirect your package to the correct address.

Returning the order : If the package cannot be redirected, you will need to follow our Return Policy to return the product to our address.

Update Your Information : Be sure to correct your personal information on your Gentlehush account to avoid future errors.

We will do our best to assist you in correcting your information and ensuring that your order reaches you correctly.

Yes, you can cancel your order under certain conditions:

1. Before shipping :

Contact us promptly : If you wish to cancel your order before it is shipped, contact our customer service immediately.

Email : gentlehush01@gmail.com

Phone : [Phone number]

Cancellation Confirmation : We will confirm the cancellation and issue a refund if payment has already been made.

2. After shipment :

Receiving the order : If your order has already been shipped, you will have to wait to receive it.

Follow the return procedure : After receipt, follow our Return Policy to return the products and obtain a refund.

Note: Cancellations are not possible once the order has been processed and shipped.

If you received an incorrect or defective item, here are the steps to follow:

1. Contact us immediately :

Email : gentlehush01@gmail.com

Phone : [Phone number]

Information to be provided :

• Order number.
• Incorrect or defective item description.
• Photos or videos showing the problem.

2. Proposed options :

Replacement : We will send you the correct item at no extra cost.

Full Refund : You can choose to receive a full refund of the product and shipping costs.

3. Return of the item :

If a return is necessary, we will provide you with instructions for returning the incorrect or defective item to our address:

Zenify SRL (Gentlehush)
Avenue Jules Bordet 13
1140 Evere, Brussels
Belgium

4. Request monitoring :

• We will follow up on your request closely to ensure a prompt and satisfactory resolution.

Note: Returns of incorrect or defective items are fully supported by Gentlehush.

Yes, it is possible to add an item or modify your order under certain conditions:

1. Before shipping :

Contact us promptly : If you wish to add an item or make changes to your order, please contact our customer service immediately.

• Email : gentlehush01@gmail.com
• Phone : [Phone number]

Addition or modification : We will try to accommodate your request before the order is shipped.

2. After shipment :

Non-Modifiable : Once your order has been shipped, we can no longer modify or add items.

New Order : You can place a new order for additional items you want.

Return : If you wish to exchange or add an item after receipt, follow our Return Policy .

Note: For changes after shipment, we recommend that you follow the return procedure and place a new order as per your requirements.

To return your items, please follow these steps:

1. Check the Return Conditions :

• Please ensure that your return request is made within 14 calendar days of receiving your order.
• Check that the items are unused , unworn and in their original packaging intact .
• Confirm that the items do not fall under the exceptions (sealed products opened for hygiene reasons, personalized products, etc.).

2. Contact us :

• By email : Send us a message at gentlehush01@gmail.com with your order number, the items you wish to return and the reason for the return.
• By phone : Call us at [Phone number] to notify us of your intention to return the items.

3. Prepare the Return :

• Carefully pack the items in their original packaging with all accessories, manuals and tags.
• Include a copy of the invoice or delivery note.

4. Send the Package :

• Return address:

Zenify SRL (Gentlehush)
Avenue Jules Bordet 13
1140 Evere, Brussels
Belgium

• Return Costs : Return costs are your responsibility, except in the case of a defective product or an error on our part.
• Use a trackable delivery service to ensure receipt of the package.

5. Confirmation and Refund :

• Once the package is received and inspected, we will inform you of the validation of your return.
• The refund will be made within 14 days via the same payment method used for the purchase.

Yes, you can exchange an item under the following conditions:

1. Check the Return Conditions :

• The item must be unused , unworn and in its original packaging intact .
• Exchange must be requested within 14 calendar days of receipt.

2. Contact us :

• Inform us of your wish to exchange the item via gentlehush01@gmail.com or by phone at [Phone Number] providing your order number and details of the item to be exchanged.

3. Prepare the Return and Exchange :

• Package the item to be exchanged as instructed in the How do I return my items? section.
• Please clearly state in the package that you want an exchange.

4. Sending the New Article :

• Once the return is validated, we will send you the new item at no additional cost.

Note: Exchanges are subject to stock availability. If the desired item is not available, you can opt for a full refund.

Returns processing at Gentlehush follows these steps:

1. Receipt of Return :

• Once your returned package is received at our address, we carry out a careful inspection of each item.

2. Inspection and Validation :

• We check that the returned items meet the return conditions (unused, packaging intact, etc.).
• If compliant, we validate the return.

3. Reimbursement :

• After validation, the refund is made within 14 days via the same payment method used during the purchase.

Total Time : Allow approximately 14 to 21 days for the refund to be visible in your account after the return has been sent.

Yes, it is possible to return only certain items from your order. Here's how to do it:

1. Identify the Items to Return :

• Select the items you wish to return and make sure they meet the return conditions.

2. Contact us :

• Let us know which specific items you would like to return by emailing gentlehush01@gmail.com or calling [Phone Number] .

3. Prepare the Return :

• Pack only the items you have selected for return, following the instructions detailed in How do I return my items?.

4. Send the Package :

• Use the return address mentioned above and be sure to include all necessary information.

Note: Each returned item will be treated individually, and refunds will be made accordingly.

If you refuse a package at the time of delivery, the carrier will automatically return the package to our address. Here's what happens next:

1. Return of the Package :

Zenify SRL (Gentlehush)
Avenue Jules Bordet 13
1140 Evere, Brussels
Belgium

2. Notification :

• Once the package is received, we will contact you to confirm receipt and discuss next steps (refund or reshipment).

3. Return Processing :

• Refund will be made within 14 days after receipt of the returned package.

Note: Refusing a package may result in reshipping charges if you decide to receive the items again.

To collect your package from a relay point, follow these steps:

1. Receipt of the Notice of Passage :

• If you are not available when home delivery is attempted, the carrier will leave a delivery notice indicating the relay point where your package was dropped off.

2. Identification of the Relay Point :

• Check the delivery notice for the exact address of the relay point.

3. Go to the Relay Point :

• Bring a valid ID and the delivery notice to collect your package.

4. Monitoring and Assistance :

• If you have any difficulty locating the relay point or collecting your package, please contact our customer service for assistance.

Note: Opening hours and collection methods may vary depending on the chosen relay point.

There are several reasons that could explain this situation:

1. Absence upon Delivery :

• If you were not present when delivery was attempted, the carrier left the package at a relay point.

2. Incorrect or Incomplete Address :

• An incorrect or incomplete delivery address may prevent home delivery, forcing the carrier to use a relay point.

3. Logistical Constraints :

• Certain geographic areas or carrier restrictions may prevent home delivery.

4. Choice of Carrier :

• Sometimes the carrier favors relay points for reasons of efficiency and cost.

What to do?

1. Check the Notice of Passage :

• Check the notice left by the carrier to find out the relay point where your package was dropped off.

2. Contact the Carrier :

• Request a new home delivery attempt or redirection to another relay point.

3. Inform us :

• If the problem persists, contact our customer service for further assistance.

At Gentlehush , we value discretion and protecting your privacy. Here's what you can expect:

Neutral Packaging :

Your products will be packaged in simple packages, without any logo or explicit mention of our store or the content.

• Discretion :

Our company name will not appear clearly on the shipping label, ensuring complete confidentiality.

• Protection :

Packages are carefully packed to protect your products during transport, avoiding any potential damage.

Our goal is to ensure that your order arrives safely and discreetly, respecting your privacy.

Yes, as soon as your order is shipped you will receive a confirmation email containing the following information:

• Order number : For reference.
• Tracking number : To track the status of your delivery in real time.
• Product Details : List of items included in your order.
• Carrier : Name of the carrier responsible for delivery.

Steps to receive shipping confirmation:

1. Shipping :

• Once your order is prepared and shipped, we will generate a confirmation email.

2. Receipt of the E-mail :

• You will receive this email at the address you provided when ordering. If you don't see it, check your spam or junk folder.

3. Delivery Tracking :

• Use the tracking number provided to track your package on the carrier's website.

If you do not receive this email within 24 hours of your order being shipped, please contact us at gentlehush01@gmail.com or [Phone Number] .

For heavy or large items, we adopt specific measures to ensure safe and efficient delivery:

1. Choice of Carrier :

• We select specialized carriers that can handle large packages safely (e.g. DHL, UPS).

2. Reinforced Packaging :

• Heavy or bulky items are packaged in a reinforced manner to protect their integrity during transport.

3. Delivery Options :

• For particularly large orders, we can offer appointment delivery options to ensure the package is hand-delivered.

4. Communication :

• You will be informed of the specifics of the delivery during the shipping confirmation, including any special requirements.

Contact our customer service at gentlehush01@gmail.com or [Phone Number] to discuss the best delivery options for your order.

Yes, it is possible to merge multiple orders placed by the same customer in order to reduce shipping costs and optimize the logistics process. Here's how to do it:

1. Contact Us Before Placing Orders :

• Please inform our customer service of your intention to merge deliveries before placing your orders.

2. Coordination of Orders :

• We will coordinate shipments to consolidate your orders into one package, when possible.

3. Confirmation :

• You will receive a confirmation of the order merger and the details of the single delivery.

Note: Merging of orders is subject to product availability and processing time compatibility.

Currently, all orders are delivered to your delivery address or to a relay point. We do not offer a collection service in store or at our warehouse. This decision allows us to guarantee the discretion and security of your products.

Why don't you offer in-store pickup?

• Discretion : To respect your privacy, we favor direct delivery or a relay point rather than in-store collection.
• Logistics Optimization : Managing returns and deliveries across our carrier network is more efficient and cost-effective for our business and our customers.

We plan to potentially add pickup options in the future depending on demand and our logistical capabilities.

If you receive a product that is defective or does not work properly, please follow these steps:

1. Contact our customer service immediately :

• Email : gentlehush01@gmail.com
• Phone : [Phone number]

2. Provide the necessary information :

• Order number.
• Detailed description of the problem encountered.
• Photos or videos showing the malfunction, if possible.

3. Proposed options :

• Replacement : We will send you a new product at no additional cost.
• Full Refund : You can choose to receive a full refund of the product and shipping costs.

4. Return of defective product :

If a return is necessary, we will provide you with instructions for returning the defective product to our address:

Zenify SRL (Gentlehush)
Avenue Jules Bordet 13
1140 Evere, Brussels
Belgium

To file a claim for a defective or damaged product, follow these steps:

1. Contact our customer service via email at gentlehush01@gmail.com or by phone at [Phone number] .
2. Provide your order number, a detailed description of the problem, and visual evidence (photos or videos) of the defect or damage.
3. Follow our team's instructions for product replacement, refund or exchange.
4. If a return is necessary, carefully pack the product in its original packaging and send it to the address mentioned above using a trackable delivery service.

We understand your frustration and are here to help. Here's what you need to do:

1. Stop using the defective product to avoid further risk.
2. Take photos or videos showing the damage or malfunction.
3. Contact our customer service immediately with your order number, a description of the problem and visual evidence.
4. Follow our team's instructions for returning or replacing the product.

If your product has melted, it could be due to several reasons such as:

• A manufacturing issue affecting materials or design.
• Improper use outside of recommendations or temperature limits.
• A defect in the quality of the materials used.

What to do in this case?

1. Stop using the product immediately to avoid any risk.
2. Take photos or videos showing the melted product.
3. Contact our customer service with your order details and proof of damage.
4. We will offer you a replacement or a full refund depending on your preference.

You have a period of 10 calendar days from receipt of your order to make a claim regarding a defective or damaged product. After this period, unfortunately we will not be able to accept the claim.

If your package arrived damaged, please follow these steps:

1. Take photos of the damaged packaging as well as the products inside.
2. Do not open the package before contacting our customer service.
3. Contact us immediately by email at gentlehush01@gmail.com or by phone at [Phone Number] .
4. Provide evidence (photos) of the damage.
5. We will arrange either a replacement or a full refund at your option.

Yes, you can still return a product even if its original packaging is damaged, provided that:

• The product itself is in perfect condition, unused and undamaged.
• You have all parts and accessories included when purchasing.
• You provide proof that the damage is only to the packaging and not to the product.

Procedure :

1. Contact our customer service to report the problem.
2. Follow the instructions provided for returning the product.
3. Use sturdy packaging to protect the product during return.

If you are experiencing a specific issue with some of our flagship products such as the Advent Calendar or others, here is what to do:

1. Contact our customer service immediately by email at gentlehush01@gmail.com or by phone at [Phone number] .
2. Describe the problem in detail and provide visual evidence if possible (photos, videos).
3. We will offer you either a replacement of the defective items or a partial or full refund depending on the nature and extent of the problem.
4. If necessary, follow our returns procedure to return the defective product to our address.

Once we have received and inspected your return, a refund will be issued within 15 days . The refunded amount will be credited via the same payment method used for the purchase. You will receive a confirmation email once the refund has been processed.

There may be a slight delay between receiving your return and our confirmation email being sent. Here's what you can do:

1. Please wait up to 48 hours after receiving your return.
2. Check your spam or junk folder in case the email was filtered.
3. Contact our customer service if you still haven't received a confirmation at gentlehush01@gmail.com or [Phone number] .

We will ensure that your request is processed and that you receive the necessary confirmation.

You have a period of 10 calendar days from the receipt of your order to return a product. After this period, we will unfortunately not be able to accept the return, except in the case of a defect or non-conformity of the product.

The right of withdrawal is a legal right that allows you to return a product purchased online within 10 calendar days without having to provide a reason or pay penalties. To exercise this right, the products must be unused , undamaged and in their original packaging intact . This right does not apply to sealed products opened for hygiene or health reasons (e.g. sex toys, intimate lingerie).

At Gentlehush , we apply the standard 10 calendar day right of withdrawal in accordance with Belgian and European legislation. The extension of the right of return to 365 days is not provided for in our current policy. However, for exceptional circumstances or specific products, please contact our customer service to discuss possible options.